Refund policy

Last Updated: July 5, 2026

At LukeYourMerch, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of the delivery date. To qualify for a return, the item must:

  • Be returned within 30 calendar days after delivery.
  • Be unused and in its original condition.
  • Include the original packaging and all accessories, if applicable.
  • Not show signs of excessive wear, damage, or modification.

Exchanges

If you need a different size or wish to exchange an eligible non-personalized item, please contact our customer support team within 30 days of delivery.

Replacement items are subject to product availability.

How to Request a Return

To begin a return, please follow these steps:

Step 1 – Contact Us

Email Support@LukeYourMerch.com with:

  • Your order number
  • The reason for the return
  • Photos of the product (if it is damaged or defective)

Step 2 – Return Authorization

Our support team will review your request and provide return instructions, including the return address if your request is approved.

Step 3 – Ship the Item

Please package the product securely in its original packaging to help prevent damage during return shipping.

We recommend using a shipping service that provides tracking information.

Refund Policy

Once your returned item is received and inspected, we will notify you of the approval status.

  • Processing Time: Approved refunds are processed within 5 business days after the returned item has been received and inspected.
  • Refund Method: Refunds are issued to the original payment method used for the purchase.
  • Restocking Fee: LukeYourMerch does not charge any restocking fees.
  • Shipping Charges: Original shipping charges are non-refundable unless the return is the result of our error or the item arrives damaged or defective.

Personalized Products

Because personalized leather belts are made specifically for each customer, products customized with names, initials, dates, or custom text cannot be returned or exchanged unless:

  • The item arrives damaged.
  • The item has a manufacturing defect.
  • The personalization does not match the information submitted with your order.

If there is an issue with your personalized order, please contact us within 30 days of delivery and include photos of the product.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with clear photographs of the product and packaging.

After review, we will arrange an appropriate solution, which may include:

  • A replacement product.
  • A full refund.
  • Another resolution determined by our customer support team.

Return Shipping Costs

Due to Our Error: If you received the wrong item, a defective product, or an item damaged during transit, LukeYourMerch will cover the return shipping costs.

Due to Customer Preference: If you are returning an eligible non-personalized item because you changed your mind or ordered the wrong size, you are responsible for the return shipping costs.

Order Cancellations

Orders may be canceled before production begins.

Since personalized leather products are made to order, once production or engraving has started, cancellation requests may no longer be possible.

If you need to cancel an order, please contact us as soon as possible after placing it.

Contact Information

For any questions regarding your leather goods or the return status, please reach out to us:

  • Email: Support@LukeYourMerch.com
  • Phone: +1 512 803 0926
  • Address: 15777 James Gate Pl, Monument, CO 80132, United States